Anfang November erschien die zweite Auflage unserer Studie vom Bundesverband Community Management für digitale Kommunikation & Social Media (BVCM). Sie trägt den Titel Social-Media- und Community-Management in 2016. In Zusammenarbeit mit meinen Kollegen Ben Ellermann, Susanne Enke, Tanja Laub, Susanne Lämmer und Jan-Mathis Schnurr befragte ich 322 Social Media und Community Manager aus dem deutschsprachigen Raum zu verschiedenen Facetten ihrer täglichen Arbeit. Unten finden Sie die Schwerpunkte, die wir bei der Befragung setzten, die Präsentationsfolien, den Link zur kompletten Studie und Links zu den Presseberichten, in denen die Studie vorgestellt wird. Continue reading Neue Studie: Social-Media- und Community-Management in 2016
From May 18-20, 2016 the 21st conference of the International Academy of Management and Business took place in Montreal, Canada. I presented a paper entitled “Exploring the Strategic Impact of Online Communities: A Dynamic Capabilities Perspective.” In the paper we argue that online communities may help organizations to attain a competitive advantage by allowing them to sense and seize opportunities and reconfigure resources. We present three cases and describe how organizations have employed them accordingly. The paper was nominated for the Best Applied Research Award. You can find more details about the conference and my presentation below. Continue reading Conference Presentation: The Strategic Impact of Online Communities
In der Ausgabe 1/2016 der Zeitschrift Ideen- und Innovationsmanagement erschien ein Beitrag von Heinz-Theo Wagner, Ben Ellermann und mir mit dem Titel: “Online Communities als Quelle von Ideen und Innovationen.” Die Zeitschrift richtet sich richtet sich an Fach- und Führungskräfte aus dem Ideen- und Innovationsmanagement oder dem Betrieblichen Vorschlagswesen. Sie vermittelt neueste Erkenntnisse des Ideen- und Innovationsmanagements, stellt Erfahrungsberichte aus der Praxis vor und liefert so konkrete Hilfen für den erfolgreichen Umgang mit guten Ideen. In dem Artikel fassen wir den aktuellen Stand der Forschung zum Thema Online Communities mit Innovationsbezug zusammen und diskutieren Implikationen für die Praxis. Das Abstract des Artikels sowie die Links zu einer Entwurfsversion und zum fertigen Artikel finden Sie unten. Continue reading Neuer Artikel: Online Communities als Quelle von Ideen und Innovationen
At this year’s Academy of Management Conference, which will take place in Vancouver, BC, in August, my colleague Christine Moser (VU Amsterdam) and I are going to organize a panel symposium entitled ‘Online Communities Research: Quo Vadis? Perspectives on Knowledge Work, Collaboration, & Innovation’. We are proud to have have Linus Dahlander (ESMT), Samer Faraj (McGill), Ann Majchrzak (USC), and Yuqing Ren (University of Minnesota) as panelists. The symposium is sponsored by the Organizational Communication and Information Systems Division, Business Policy and Strategy Division, and the Technology and Innovation Management Division. Our session is scheduled for Monday, August 10, 2015, from 3:00-4:30pm at the Vancouver Convention Centre in Room 224. If you are a management scholar interested in online communities, we hope to meet you there. You can find the abstract below. Continue reading AoM 2015: Session on Online Communities
At this year’s International Conference on Information Systems (ICIS) in Auckland, New Zealand, I’ll have the pleasure to present a poster on an ongoing research project on online community health. I was made aware of the concept by several of the community managers I interviewed for my dissertation. They used it as a way to describe the overall functioning and well-being of their communities. Ever since, I’ve been following the work in this area. Lithium, a consultancy, has introduced a so called community health index, for example. In 2011, Wang and Lantzy published the first academic paper on the topic. You’ll find the abstract, the conference poster, and the link to the final article below. Continue reading Conference Paper on Online Community Health
Given that the year 2014 is coming to an end, I asked myself the other day which recent papers have influenced my thinking and writing this year. First on the list is the MISQ special issue by Bharadwaj et al. (2013). In the paper, the authors attempt to bring together the strategy and information systems literature and emphasize the strategic role of information technology in organizations. Next, there’s the ISR special issue by Aral et al. (2013) on social media and business transformation, which sheds light on the transformative power of social media technologies as a specific class of information technologies. Third on the list is Treem & Leonardi’s (2013) book chapter on social media affordances, explaining how social media technologies differ from previous forms of computer-mediated communication and what kind of actions they facilitate. Ultimately, there’s Wang et al.’s (2013) OS paper, which highlights the competitive nature of online groups as they compete for members’ attention and time. Continue reading My Top 4 Articles for 2013
The concept of social capital is something I’ve been interested in ever since the beginning of my PhD (here’s a blog post from 2010, for example). This summer, I presented a conceptual paper on the development of social capital in online communities at the 20th Americas Conference on Information Systems in Savannah, GA. You’ll find the abstract, the conference presentation, and the link to the final article below.
“The present paper extends social capital theory by exploring the creation of social capital in a highly innovative, yet under-researched organizational form: online communities. It is shown that social capital development has thus far not been sufficiently theorized and research on how social capital may be created in online communities is missing altogether. Attempting to fill this gap, I draw on earlier contributions to the sociological literature by Coleman and Bourdieu. More specifically, four mechanisms that lead to the creation of social capital are identified, namely closure, stability, interdependence, and interaction. The concept of fluidity is then introduced as an important characteristic of online communities. The impact of fluidity on the mechanisms for social capital development is consequently scrutinized and some propositions are developed. The paper concludes with a discussion of opportunities for overcoming the challenges identified earlier. Implications for research and practice are advanced.” Continue reading Conference Paper on Social Capital
Samer Faraj, Georg von Krogh, Karim Lakhani, and Eric Monteiro are editing a special issue of ISR on online communities. Here’s the call for papers. Deadline for submissions is October 1, 2014.
This special issue seeks papers that help the field to understand community dynamics, collaborative practices, and value-creation processes in OCs in order to both improve and move beyond traditional views of the online phenomena. All theoretical and methodological perspectives are welcomed, and novel and original perspectives are especially sought. Topics of interest include but are not limited to the following:
Continue reading ISR Special Issue on Online Communities