Computational Social Science, Big Data, and its Commercial Applications

There is a new scientific discpline emerging out of the rich data produced by social media applications. It goes by the name of computational social science and is nicely described in this article written by Jim Giles, published in the journal Nature (full reference below). Here is a short quote from the article:

“It’s been really transformative,” says Michael Macy, a social scientist at Cornell and one of 15 co-authors of a 2009 manifesto seeking to raise the profile of the new discipline. “We were limited before to surveys, which are retrospective, and lab experiments, which are almost always done on small numbers of college sophomores.” Now, he says, the digital data-streams promise a portrait of individual and group behaviour at unprecedented scales and levels of detail.

This new scientific discipline has significant business implications as well. You can now find hundreds of commercial products on the market trying to leverage so called Big Data (here is a recent blog post by the Harvard Business Review on mining big customer data). One niche in this market is the measurement of online influence, which has been summarized in an article by the New York Times as follows:

Companies with names like Klout, PeerIndex and Twitter Grader are in the process of scoring millions, eventually billions, of people on their level of influence — or in the lingo, rating “influencers.” Yet the companies are not simply looking at the number of followers or friends you’ve amassed. Rather, they are beginning to measure influence in more nuanced ways, and posting their judgments — in the form of a score — online.

Klout seems to be the market leader in this niche. Here is some press coverage on how Klout works from the wired magazine and The Economist. Very recently, William Ward, Social Media Professor of Syracruse University, pointed my to an interesting video interview by Brian Solis with Klout’s CEO, Joe Fernandez. I have embedded the interview below.

via dr4ward.com

References:

Giles, J. (2012). Computational Social Science: Making the Links. Nature, 488(7412), 448–450. doi:10.1038/488448a

A Special Report on Social Networking by The Economist

As a social scientist, I find it particularly thrilling to be working on a phenomenon that is very up-to-date. I am not looking at ancient data or analyzing people who have passed away a long time ago, but instead I focus on people’s behavior and attitudes in today’s world and their impact on how organizations conduct business. I was delighted to read this week’s special report on social networking by The Economist. Please find below my notes and a few thoughts on the report.

1. Networks facilitate creative endeavors

Social network sites allow people to connect to each other and swap relevant information. This is likely to enhance organizations’ creative potential and tap into the wisdom of the crowds. The days of specialist silos are long gone. Organizations can leverage their employees’ knowledge effectively by employing collaborative technologies.

2. The network effect & exponential utility growth

The network effect and resulting feedback loops have been observed with the introduction of a variety of techological inventions, such as the phone, the Internet, etc. It states that the value of a product or service increases as more people use it. The same is true of social network sites. The more people seem to use Facebook or Twitter, for example, the better and more nuanced the information we obtain on these networks.

3. Cluttering of social network sites

I have heard a number of people express worries about the plethora of sites that have recently sprouted. There are places for all kinds of interest groups. Staying on top of these developments is time consuming. What I expect to see more often in the future are portable identies, such as Facebook Connect, that allow their users to take their profile information from one site to another. This is a keynote presentation about Identity 2.0 by Dick Hardt, Founder and CEO of Sxip Identy. He makes this point very vividly.

4. Cultural change: openness & self-esteem

Another common concern regarding the use of social network sites is the loss of privacy. How much do people reveal about themselves on their online profiles. Do they give away too much personal information let alone proprietary company intelligence? In the interview, Martin Giles is being asked whether the use of social network sites even transforms personality. He speaks of a polarizing effect where celebreties, in particular, blow up their egos massively or become very humble through the use of social network sites. I have not come across any study that would confirm this hypothesis, however, the question of how the use of social network sites affects measures of self-esteem has been addressed before. The Journal of Cyberpsychology & Behavior is a good source for further references.

5. Is ‘Enterprise 2.0’ just a hype?

“In the business world there has also been much hype around something called ‘Enterprise 2.0’, a term coined to describe efforts to bring technologies such as social networks and blogs into the workplace.”

To my mind, this statement is a bit too playful. If you look at Gartner’s 2009 Hype Cycle Special Report, many of the quoted technologies have surpassed the point of inflated expectations. Blogging, Wikis and Social Network Analysis are now on their way to maturity. This argument can be backed by a couple of books that have recently been published, for example Andrew McAfee’s Enterprise 2.0: New Collaborative Tools for Your Organization’s Toughest Challenges and Niall Cook’s Enterprise 2.0: How Social Software Will Change the Future of Work.

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via gartner.com

6. Social networking = social notworking?

“The executives’ biggest concern was that social networking would lead to social notworking, with employees using the sites to chat with friends instead of doing their jobs.”

Again, this is a question of how collaborative technologies are employed and what incentives are being used to engage employees. I have written about this earlier. A paper on the ‘Effects of feedback and peer pressure on contributions to enterprise social media’ has been published in 2009 by the Hewlett-Packard Laboratories and provides more references on the subject.